Thank you for contacting Delta Air Lines.Your SkyMiles PIN request has been
received. The mailing address you provided does not match the mailing address we
have in your SkyMilesaccount. Because the Post Office has returned
previous mailings to the address in your account, we are unable to send your PIN
via mail and foryour protection, we are unable to send your PIN via email.
If you have recently moved and can resubmit your request onwww.delta.com/forgotpin to include the previous
address, we will usethat information to validate your account and process
your PIN request.Otherwise, please submit a written change of address to us via
fax or mail.
Once you have your new PIN, log in with your SkyMiles number and PIN to http://www.delta.com/profile/index.jspto update
your profile so that we can send you relevant Delta news andgreat offers.We
regret your disappointment with the service you received when youcalled us for
assistance with your reservation.
We have several vendor partnerships which enable us to become more
efficient and as a result,strengthen our long-term viability. These partnerships
help useffectively handle the millions of calls received each year. Our partners
receive the same training and are equipped with the same tools as Delta
representatives. In addition, we require supplier personnel to attend ongoing
accent neutralization and cultural awarenessclasses to minimize barriers and
provide you with the excellent service you deserve. Your comments are
appreciated and will be forwarded to thedepartment responsible for our partner
relationships.
Please accept our apology for the unfavorable impression you received
inthis instance. We appreciate your selection of Delta and will alway sconsider
it a privilege to be of service.
Why did I even think something would get fixed? Ugh. I still hate Delta.
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