Darwin Awards Nominee

For the last week, I've been trying to contact a live person at a department of our Gov't. (You know, the one that wants you to turn stuff in on 15th of next month.)

Here's what happens:
When you call the toll free number you are instructed to call, you initally sit on the phone forever listening to a recording about stimulus checks, and how they must have a valid address for you, and you must file on time blah blah blah. All this before getting to the menu that allows you to move towards the issue you need to talk to them about. No, you cannot bypass this message next time you call and press "2" right away; you are forced to listen to the stimulus check message every time you call, BEFORE you get to the menu.
Once you get to the "press a button" stage, you hope to reach another menu, which you eventually do, but first you get to listen to another message about whatever selection area you chose, and how "8" repeats the choices and "9" takes you back to the previous menu. Inevitably, as it always is, you really just want to talk to someone live, so you patiently listen to the message, then press 1, then listen to another message, and how "8" repeats the choices and "9" takes you back to the previous menu, then press 2, then listen to yet another long message, and how "8" repeats the choices and "9" takes you back to the previous menu, then press 1, and listen to another message and how "8" repeats the choices and "9" takes you back to the previous menu, then press 2, and listen to another message and how "8" repeats the choices and "9" takes you back to the previous menu, and then...

Finally, after over 4 long and painful minutes... you're there!
"If you would like to speak to a representative, please press "2"; and so you do, only to get the following message:

"All calls are taken in the order they are received. Due to heavy call volumes, we are not accepting additional calls at this time. Please call back at a later time."

*CLICK* Yes! it hangs up on you. How convenient!

So you sat there, and listened to messages, and pressed buttons for 4 and a half minutes, only to get hung up on. The best part is, you get to do it all over again next time you call! And it's not like you won't call again, because you HAVE to talk to them, so you MUST call again!!(please return to the top of this post and read it again a few times, to get the full effect of pain endured.)

The document I received in the mail, suggests that I should call them if I have any question; actually it welcomes you to call them. At the very top of the document, in the middle there is a Seal of the Department. This document has an East Coast office address on the left side of the seal. It also states business hours as 7am - 5pm on the right side, in addition to the phone number to call. One would assume that they mean Eastern time as the only address you see on the document in in that timezone. So this morning I got up at 6am my time (-1 hour to EST), to be the first one to call. They were not open for business, so I went back to bed, and called at 7am. They're still not open, which brings me to my Darwin award nomination:

The message on the recording says:
"Thank you for calling. Our office is currently closed. Please call again during our regular business hours." *Click*

Hey Bozos, if you're so &*#@$* good at forcing me to listen to long ass messages when you ARE open, can you not use another 25 words to tell us what your business hours are? OR... maybe you can add 3 friggin letters to the document so we know if it's EST, CST, MST, or PST.

Googly moogly.